RMA Policy for Kevin Emporium
At Kevin Emporium, we strive to ensure the satisfaction of our valued customers with every purchase. In line with this commitment, we have established the following Return Merchandise Authorization (RMA) policy to address any concerns or issues that may arise:
Grace Period for Refund Requests:
Customers have a grace period of 2 days after the successful delivery of their order to request a refund.
Eligibility for Refunds:
Refunds will be offered under the following conditions:
1. Defective Product: Customers may request a refund if the product is found to be defective upon receipt.
2. Damaged Product: Customers are eligible for a refund if the product is damaged during shipping.
3. Wrong Product Shipped: If customers receive a product that differs from what they ordered, they are entitled to a refund.
4. Delayed Delivery: Refunds will be provided if the delivery is delayed beyond the estimated time frame.
Refund Procedure:
1. Proof of Purchase: Customers must provide proof of purchase, such as order confirmation or receipt, when requesting a refund.
2. Evidence of Issue: Customers must also provide evidence of the issue with the product, such as photographs or a detailed description, to support their refund request.
Approval Process:
Once the refund request is submitted with the necessary documentation, it will be reviewed by our customer service team. Refund requests will be approved if they meet the eligibility criteria outlined above.
Options for Refund:
Upon approval, customers will have the option to choose between:
1. Replacement Product: Customers can opt to receive a replacement product of the same or similar value, depending on availability.
2. Refund: Customers may choose to receive a refund for the full purchase amount, including any applicable taxes and shipping fees.
Refund Issuance:
Refunds will be processed within 5-7 business days of approval. The refund will be issued via the original method of payment used for the purchase.
Contact Us:
If you have any questions or concerns regarding our RMA policy or need assistance with a refund request, please don’t hesitate to contact our customer service team at [email protected].
Thank you for choosing Kevin Emporium. We appreciate your business and look forward to serving you again in the future.
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